Privacy Policy

We only collect information we need to respond to you and provide our services. This may include:

• Your name, phone number, email address and suburb or service address.
• Vehicle details such as make, model, size and condition, and photos you choose to upload.
• The service you're interested in, your preferred date and any message you send us.
• Booking and job history, including notes about work completed.

We collect this information when you:

• Submit a quote, fleet or referral form on our website.
• Complete a lead form on Meta (Facebook or Instagram).
• Call, text, email or message us, or make a booking enquiry.

If you refer a friend, you provide us with their name and phone number. Please only do so with their permission.

Our website also uses cookies and similar technologies, including Google Ads tags, to measure enquiries and the performance of our advertising. You can control cookies through your browser settings.

• To prepare and send you a quote.
• To contact you about your enquiry or booking.
• To schedule, confirm and manage appointments.
• To deliver our services and follow up on completed work, including any warranty matters.
• To improve our website and measure our advertising.
• To send occasional marketing messages, where permitted (you can opt out at any time).

We do not sell your personal information.

To run our business, your information may be processed by trusted third-party service providers, including:

• CRM and booking systems — such as GoHighLevel, which we use to manage enquiries, communications and bookings.
• Advertising platforms — such as Google Ads and Meta (Facebook/Instagram), which we use to run ads, receive lead form submissions and measure conversions.
• Website hosting and data storage — providers that host our website and securely store enquiries submitted through it.

Some of these providers may store or process data outside Australia, including in the United States. Their handling of your information is also governed by their own privacy policies.

You can ask to access the personal information we hold about you, or ask us to correct it if it's inaccurate, out of date or incomplete. You can also ask us to delete your information where we no longer need it, unless we are required to keep it by law (for example, for tax or record-keeping purposes).

To make a request, contact us using the details below. We may need to confirm your identity first, and we'll aim to respond within a reasonable time.

If we send you marketing messages, you can opt out at any time by replying STOP to an SMS, using the unsubscribe link in an email, or contacting us directly. Opting out won't affect messages about an existing quote or booking.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. Access to enquiry records is limited to people who need it to run the business. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as we need it for the purposes above or as required by law.

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. We'll look into your complaint and respond to you.

If you're not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The latest version will always be available on this page.